Customer Help
Frequently Asked Questions
Quick answers about Aura & Soul products, orders, consultation, shipping, and support.
How do I choose the right bracelet or gemstone?
You can choose based on your intention, such as calm, protection, love, focus or growth. If you are unsure, you can request personal guidance before placing an order.
Are the products authentic?
We focus on trusted sourcing and careful selection. For premium gemstones, certification and verification options may be available depending on the product.
How do I place an order?
Add products to your cart, fill your delivery details and choose COD or UPI payment. For UPI orders, upload your payment proof after payment.
How can I track my order?
Use the Track Order page with your order ID and phone number to check your order status.
Can I cancel my order?
You can request cancellation from My Orders if the order is still pending or confirmed. Shipped or delivered orders cannot be cancelled online.
Do you provide consultation?
Yes, you can request astrology or Vastu guidance to choose the right bracelet, gemstone or Vastu solution.
Still Need Help?
If you are unsure which bracelet, gemstone, Vastu product, or guidance option is right for you, our team can help before you purchase.