Aura & Soul
Return & Refund Policy
Refunds, replacements or cancellations are reviewed based on order status, product condition and payment verification.
Last updated: June 2026
Return Eligibility
Returns may be considered for eligible products if they are unused, in original condition, and reported within a reasonable time after delivery. Approval depends on the product type and issue reported.
Customized and Personalized Items
Customized bracelets, personalized recommendations, energized or specially prepared items, and made-to-order products may not be returnable unless they arrive damaged or the wrong item was sent.
Damaged or Wrong Products
If you receive a damaged, missing, or incorrect product, please contact us within a reasonable time with your order details and clear photos or video of the package and product. We will review the issue and guide you on the next steps.
Refunds
Approved refunds are processed to the original payment method or another agreed method where applicable. Processing time may depend on banks, payment providers, or internal review.
Consultation Services
Consultation is guidance-based and does not guarantee specific outcomes. Consultation fees, if any, may not be refundable once the session, recommendation, or guidance has been delivered.