Aura & Soul

Shipping Policy

We carefully pack every order and share updates once your order is processed. Delivery timelines may vary depending on your location and courier availability.

Last updated: June 2026

Order Processing

Orders are usually processed after payment or order confirmation. Some orders may be confirmed by phone or WhatsApp before dispatch, especially for customized products or consultation-assisted purchases.

Estimated Delivery

Delivery timelines are estimates and may vary depending on your location, courier availability, holidays, weather, and operational delays. We will share available tracking details when the order is shipped.

Shipping Charges

Shipping charges and free shipping eligibility are shown at checkout. Charges may vary by order value, destination, or current store policy.

Packaging

We use careful packaging for crystals, gemstones, bracelets, and delicate Vastu items. Please inspect your package when it arrives and report visible damage as soon as possible.

Incorrect Address or Failed Delivery

Customers are responsible for providing complete shipping details. If delivery fails due to an incorrect address, unavailable recipient, or courier return, additional shipping charges may apply for reshipment.